Shipping Policy

Order Processing

Orders are processed within 1-3 business days from the date of purchase, excluding weekends and public holidays.

You will receive a confirmation email with tracking information once your order has shipped.

Shipping Methods and Costs

We offer standard and express shipping options for Gromitz 1999 Baby Bibs within Australia

Standard Shipping: Estimated delivery within 5-10 business days.

Express Shipping: Estimated delivery within 2-5 business days.

International shipping is available to select countries. Delivery times vary (7-21 business days) depending on destination. Cost: Calculated at checkout based on location. Please get in touch with us to discuss via our contact page.

Shipping costs are non-refundable unless the item is defective or incorrectly shipped.

Delivery

Gromitz 1999 is not responsible for delays due to customs, weather, or other factors beyond our control.

Please ensure your shipping address is accurate. We are not liable for delays or losses due to incorrect address information provided at checkout.

If your order is undeliverable and returned to us, you will be responsible for additional shipping costs to resend the order.

Returns Policy

Eligibility for Returns

Gromitz 1999 Baby Bibs may be returned within 30 days of delivery for a refund or exchange, provided they meet the following conditions:

• The bibs are unused, unwashed, and in their original condition with tags and packaging intact.

• The return is initiated within 30 days from the delivery date.

• Items marked as “final sale” (if applicable) are not eligible for return or exchange.

Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery at gromitz1999bibs@gmail.com

We will provide a prepaid return shipping label and offer a full refund or replacement at no additional cost.

Proof of defect (e.g., photos) are required to process the return.

Return Process

1. Contact our customer support team at [insert contact email] to initiate a return. Provide your order number and reason for the return.

2. Once approved, you will receive a return authorisation and instructions for shipping the item back to us.

3. Pack the bibs securely in their original packaging and include the return authorisation details.

4. Ship the package using the provided prepaid label (for defective/incorrect items) or a trackable shipping service at your expense (for non-defective returns).

5. Refunds will be processed within 5-7 business days after we receive and inspect the returned item.

Refunds

Refunds will be issued to the original payment method, excluding original shipping costs (unless the return is due to our error).

Please allow 5-10 business days for the refund to appear in your account, depending on your payment provider.

Non-Returnable Items

• Bibs that have been used, washed, or damaged by the customer.

• Items returned without prior authorisation or outside the 30-day return window.

Contact Us

For any questions about shipping or returns, please reach out to our customer support team at gromitz1999bibs@gmail.com. We’re here to help make your experience with Gromitz 1999 Baby Bibs as smooth as possible.

Last updated: August 21, 2025